Privacy Policy

What we store

Your account:email address, date of birth (to confirm you're 18+), your region (so crisis resources match your country), and optionally the name you'd like Mujo to call you.

Your conversations and Mujo's memory:the messages you exchange with Mujo, the facts Mujo remembers about you, and short session recaps — plus the mathematical representations (embeddings) that let Mujo find relevant memories later. This is the product: a companion that remembers. All of it is visible to you on the “What I remember about you” page.

Payment: handled entirely by Paddle, our merchant of record. Your card number never touches our servers; we store only your subscription status.

Diagnostics: our server logs and error reports are deliberately content-free — counts, categories, and identifiers, never the text of what you shared.

What we use it for

One thing: running Mujo for you. Your messages are processed by our AI providers to generate Mujo's replies and its memory, and by our safety system, which checks each message for signs of crisis so the right resources appear when they matter most.

We don't sell your data, share it with advertisers, or use it to profile you for anything other than being a better companion to you.

Who helps us run it

Mujo runs on carefully chosen service providers, each processing data only to provide their service to us: Supabase (database and sign-in), Anthropic (the AI that powers conversations), Voyage AI (memory embeddings), Vercel (hosting), Paddle (payments), Resend (account emails like password resets), Sentry (error monitoring, EU region), and Cloudflare (domain and email routing). Your conversations are encrypted in transit and at rest, and database access rules ensure your rows are readable by your account alone.

The sensitive stuff, said plainly

Conversations with a companion like Mujo can touch mental health, relationships, and hard moments. We treat everything you share with the same care regardless — but that's exactly why the promises above are absolute rather than fine print: no selling, no advertising, no browsing of your conversations by people. Access to production data is restricted to what's strictly needed to keep the service running safely.

Your rights — built in, not requested

You don't need to email anyone to exercise your rights; they're buttons:

• See and correct:the “What I remember about you” page shows every remembered fact, with edit and delete on each one.
• Forget for good:when you delete a memory, it's engineered to stay forgotten — Mujo won't resurface it or re-learn it from old conversations unless you bring it back yourself.
• Export: Settings → Download my data gives you everything in one file.
• Erase: Settings → Delete your account permanently removes your account, conversations, memories, and subscription record.

Both export and deletion work whether or not you have a subscription. For anything else, email support@meetmujo.com.

Retention, age, and changes

We keep your data for as long as your account exists, and deleting your account deletes it. Mujo is for adults — 18 and over. If this policy changes in a way that matters, we'll tell you in the app before the change takes effect.